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What if I want to extend my stay and/or upgrade my room?

That works for us! At most resorts, there is a minimum stay of three nights. When we work with groups, we like to provide the least amount of nights in our pricing, along with the leading category room. We are here to make your reservation process as easy as possible. To help us, if you do want to extend your stay or upgrade your room, please note in the comments of your registration form and/or reach out to us via email at support@travel-bash.com. We will reach out to the hotel, check the availability and get additional pricing if we do not already have it. Please note: not all rooms are available to wedding groups.

Can I make monthly payments?

The great thing about working with a travel advisor is we lock in the rate for you, and allow for a payment plan. The payments can be weekly, monthly, bi-monthly or one big payment. We make paying off your trip as convenient as possible. There is no set amount and you are in control. Please note: For non all-inclusive reservations only, you may be charged an additional credit card processing fee per payment. 

Speaking of Monthly Payments, What are all these emails?

Just a heads up: Courtnie isn't personally sending you daily emails! We understand they can be overwhelming, but they help our groups stay organized. These automatic emails and reminders ensure you don’t miss important details. Feel free to ignore them if they don’t suit you—just make sure your final payment is on time. If the emails become too much, let us know, and we can adjust your settings. You might receive emails about insurance, payment reminders, trip details, excursions, flight follow-ups, and more. We're here to help you stay informed!

Is this an all-inclusive resort? Does that really include everything?

Most resorts chosen by our wedding clients are all-inclusive, meaning your stay includes your room, some activities, food, drinks, and WIFI. However, services like motorized sports, spa treatments, and excursions may have extra charges. If the bride and groom select a different type of property, we’ll inform you. If your resort is not all-inclusive, this information will be available on the group’s booking site and the hotel’s website.

Do I need to have everyone's name in my room at the time of booking?

Yes, for us to make your reservation, we need the legal names of everyone in your travel party. If you do not know who that is at this point, we ask that you book a single room and we can always add someone later. Referencing your legal name, this means that we need your name as listed on your passport or birth certificate.

Can I request my room to be located close to another guest?

You can request that your room is located close to another guest, however, we cannot guarantee that this request will be upheld. Special requests are first-come, first-served, and based on the availability of the resort.

Can I add people to my room anytime?

Yes, you may add people to your room up until the final payment due date, however, additional fees may apply if you do so after the initial deposit has been made.

Can I request a first-floor room?

Yes, you may request a first-floor room, but we cannot guarantee that you will receive it. The resorts do try to honor all requests, but they are based on availability, as well as if the guest is disabled and/or elderly. Again, all special requests are on a first-come, first-served basis. Please email us if there are any health reasons why you or your guests may not be able to stay on a higher floor. Most resorts do have elevators but if you have a hard time getting around, we may suggest an alternative that makes more sense.

What if we want double beds instead of a king?

If you would like double beds instead of a king, please specify this on your online reservation form. Depending on the resort, we may request. Most times, they honor our requests, however, it will be based on availability. Usually, this isn’t an issue at a family-friendly resort, but most adult all-inclusives focus on couples and double occupancy requirements.

What is the process for submitting payment?

Please reach out to support@travel-bash.com for the payment link, you can also find the link in the email including your initial invoice. Please, make sure you have your confirmation number as listed on your invoice, as you will not be able to make any payments without it.

My card has not been charged, what does that mean?

No worries! You should have received a thank you email notifying you that we have received your payment submission. Please allow 48 business hours from the time of submitting the payment for it to be processed. If submitted over the weekend, we will get to it first thing Monday morning when we open back up. Please note that payments aren’t automatically processed.

We will send you your updated invoice once your payment has been submitted. If there are any issues with the payment, we will reach out to you.

Should I USE A DEBIT OR CREDIT CARD FOR MAKING PAYMENTS?

Most debit cards have daily charge limits. Depending on your bank, this daily charge limit may be as low as $500. Please confirm the daily charge limit with your bank prior to submitting a large debit card payment. If you attempt to charge over your daily limit, your card will be declined. Note: Debit Cards are NOT recommended for international travel. Ask us for more details.

What is there to do at the resort/destination?

Please visit the resort/destination website provided in our initial Welcome email, as well as make sure to check out your bride and groom’s wedding website. We usually send out resort information and fact sheets throughout our time together. We will also send you a quick ‘Before You Travel’ doc with helpful tips about your destination two weeks prior to your departure. If you have additional questions, please feel free to reach out to us at support@travel-bash.com.

Is the alcohol at our property safe? Will I die from drinking the alcohol at the resort?

Concerns about tainted alcohol have been raised in the media. Safety is a personal decision, and we can't guarantee what you’ll experience. In our opinion, resort alcohol is no more dangerous than drinks at a local bar. We work with partners who follow the highest health standards. Your safety is our priority. Always use common sense: don’t drink anything that appears tampered with or seems off. If you have concerns, you can opt for well-known brands or avoid alcohol altogether.

What is the drug policy in this country?

In most countries, drug laws are similar to those in the United States, meaning drugs are typically illegal. For specific information about your destination's drug policies, please visit the travel.state.gov website. Always familiarize yourself with local laws and regulations to avoid legal issues while traveling.

Am I going to be safe?

Again, safety is something that you have to decide on your own. We always advise using common sense. Please don’t do anything you wouldn’t do at home, but again, we work with the best in the business and would never send you somewhere intentionally that was deemed unsafe/unethical. We always advise going to the U.S. Department’s website to learn more about each destination. With that said, we never send clients or their guests to properties we have not personally vetted, stayed in/or visited. If there is a property that your group leader/couple chooses that we have not been to ourselves, we make sure that our partners can vouch for the quality. We have not had any issues to date and believe that you will be safe at the resort if you follow the rules and stay away from illegal activity. We also want you to know that we understand things happen, so we want to make sure you have made the decision you are comfortable with because we can’t tell you what you are comfortable with regarding risks. All the properties/resorts we work with have strict policies to ensure the safety of all guests. When you pull up to the gates, you will also notice that attendants always ask for the name/room number and question the driver as they enter and exit the property. We are not held liable for any circumstances in a destination.

Why do I need to book with the group?

So glad you asked! Take a look at our Guest Booking One Pager as it outlines all the perks and benefits.

When is Check-in and Check-out?

Most resort check-ins are at 3:00 p.m. Check-out is usually between 11 am-12pm. With that said, if your room is not ready upon arrival, an attendant will take your bag and you can go enjoy the property until your room is ready. We encourage guests to have a swimsuit, sandals, and sunglasses in their carry-on so if they need to change before their room is ready, they are easily able to.

What do we need for transportation?

Most times transportation is included in your price. If not, we will share additional information with you as well as instructions for your group.

For those with transportation included, we will coordinate your arrival and departure with the transfer company and you will receive travel documents about 10 days from your travel date with information regarding where to find the company upon arrival to your destination. Most times they will have a sign with your name and/or the group name and will be waiting on you as soon as you pass through Customs & Immigrations.

Please beware of the taxi cab drivers, salesman, etc…Please note transportation included in your package is ONLY from the airport to the host hotel and back to the airport. Should you wish to arrive early, extend your stay or hop to a different hotel, additional transportation costs will apply. You can book this on your own or reach out to us for a quote.

Example 1: John and Jane are arriving early to visit one of their favorite properties before heading to the wedding, their transportation will have an additional fee.

Example 2: John and Jane planned to leave the wedding but head to a different resort instead of flying back home. In this scenario, their transportation will have an additional fee.

Departure Info: Your transportation has already been confirmed and you will not need to pay anything additional. For departure transportation time, please make sure to ask the transportation company representative. The transportation company should go over this information with you upon arrival and have you confirm flight time as well as share the pick-up schedule with you.

It is imperative that if you book your own flights that you forward us your details at least ONE MONTH prior to departure. This ensures that you are picked up in a timely manner and the transfer company has all the information they need to deliver the best service.

What should I bring?

Please download our Destination Wedding Packing List. This will give you everything you need to start your trip off without a hitch.

How do I book excursions/activities?

You have two options for booking excursions and activities:

1. Pre-Book in Advance: Contact us before your trip to arrange any activities not included in your package or resort stay. We can assist you with the booking process and provide additional recommendations.

2. Book On-Site: Once at your destination, you can use the concierge services at your hotel or work with your transportation company. They usually have tour desks or kiosks inside the resort that can help you choose and book activities.

We’re here to ensure you have an unforgettable experience

What excursions are there to do at this destination?

Please reach out to support@travel-bash.com and we will send you some options!

How do I get in contact with you?

The best way to contact us is via email at support@travel-bash.com. We respond to inquiries in the order received and aim to reply within 48 hours, though response times may vary if we are traveling. Please be patient, as we will get back to you as soon as possible. Note that all reservation-related information, including revisions and quotes, must be in writing; we do not handle these over the phone.

What helpful tips do I need to know as a Destination Wedding Guest?

Please take a look at our Destination Wedding Guest Etiquette blog

How do I apply for a passport?

For detailed information on applying for a passport, visit the U.S. Department of State's website. You can also contact us if you need a paper copy of the application. This resource provides step-by-step instructions, required documents, and processing times to help you through the application process.

My name is misspelled and my invoice is not correct. What should I do?

Please inform us as soon as possible so we can correct any discrepancies. Email us at support@travel-bash.com, and we will promptly address and resolve the issue.

What if I need to cancel?

We're sorry to hear that! To cancel your reservation, please submit a request in writing by emailing support@travel-bash.com. Include your reservation details and wedding group in the subject line. If you did not purchase travel insurance, please note that your initial deposit is non-refundable and additional fees may apply. Be sure to review your invoice carefully for specific cancellation policies.

Do you price match? What if I see a lower price?

We do offer price matching, but it must be a direct comparison. Often, online travel agencies (OTAs) don't include special perks, transfers, and other benefits included in our group pricing. Make sure to read the fine print, as the offers may not be identical. If you find a lower price, contact us with the details, and we'll review it to ensure it's a fair comparison.

Why isn’t Air included in our package?

Many guests prefer the flexibility of booking their own air travel, using points or credits, or finding deals we might not offer. However, we are happy to add air travel to any reservation upon request, and the total amount will be included in your reservation. If you need assistance with booking flights, please let us know.

If I cancel, when can I expect my refund?

Due to smaller accounting teams and various factors, refund processing can take at least 10-12 weeks. Please refrain from inquiring before this period, as we won’t have updates. Refunds will be issued to the original form of payment. If your card has expired but the account remains the same, no additional information is needed. If your bank account has changed, we’ll need updated information. If we can't reach you promptly, we'll send an official check via mail.

Does everyone in my reservation have to get insurance?

If you elect to purchase travel insurance, everyone on the reservation must purchase travel insurance. 

For example, if you are sharing a room with a friend and you want travel insurance but your friend does not, you will need to decide whether you will both purchase travel insurance. If you decline to purchase travel insurance, we will require you to sign our insurance waiver before we can proceed with making your reservation.

What if I want to remove someone from my room or change my room reservation?

You can add or remove someone from your room. You can also change the type of room you originally held. However, you may incur a change fee. Removing or adding someone from your room may also increase the total of your reservation.

What if I am a loyalty/rewards member for these hotels? I have a timeshare and/or have bought into a vacation club?

We are not able to assist with these types of reservations. We suggest that you book on your own and/or save for another time.

Do I need a visa?

Most Caribbean locations do not require a visa. If this is not the case, your group leader and/or travel planner will inform you and assist you in obtaining one.

I am staying at a different resort than the wedding resort, does my transportation roll over?

No. The transportation that is provided is to and from the wedding resort. If you choose to alter your transportation, there will be an added change fee and transportation fee.

What is the best way to reach you? 

The best way to reach us is via email. Our email is support@travel-bash.com. We check emails daily Monday-Friday. Please allow at least 48 hours to hear from us before reaching back out. We want to handle all requests so please try not to bother the bride and groom. We promise to get you taken care of before the big day!

Wait, I can’t call?

Of course, you can call us! However, we’ve found it’s best to have everything in writing to keep track of multiple groups. Please include your group name in the email subject line. We’re often on calls, so if you don’t get through right away, leave a voicemail and we’ll return your call as soon as possible.

We’ll also reach out by phone, especially as the final payment date approaches. We understand sometimes it’s easier to discuss things over the phone, so feel free to call whenever you need to chat!